Learning and Living Together

Complaints

Complaints Procedure

We are always happy to hear your views, comments, questions and concerns. This way, we can avoid a problem escalating into something more serious. Complaints are rare as we try hard to have an open culture and the majority of concerns expressed by parents are dealt with on an informal basis within school.

The majority of concerns expressed by parents are dealt with on an informal basis within the school itself. Only when this avenue is exhausted would the complaints procedure established by the Local Authority come into effect. We aim to acknowledge complaints within 3 working days and respond to them in 10 working days.

We hope that working partnership with parents means that the natural anxiety that all parents feel about their children’s schooling can be discussed and resolved before it turns into a complaint.

However, all schools are required to have a complaints procedure in place. At Cale Green Primary School, we base ours on the Local Authority’s Stockport Complaints Procedure. The full details of the Complaints Procedure, including the scope of the arrangements and the rights and roles of all concerned, the role of the Governing Board, the Local Authority and the Secretary of State are available from school.

If a parent / carer had a complaint, they should follow the steps outlined within the policy’s informal stage first.

  • Parents / carers should feel free to raise their concerns with the class teacher or other appropriate member of staff either in person, by telephone or in writing.
  • We are committed to responding as quickly as possible to any issues raised. We will listen to parents’ concerns and seek to reach a speedy and satisfactory resolution.
  • If, after attempting to resolve the issue informally, a complainant remains dissatisfied with the outcome they can follow the school’s formal complaints procedure, a summary of which is below.

All complaints will be taken seriously and treated with care and sensitivity.

Please click on the links below regarding guidance for complaints:

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